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If you are using a screen reader and are having problems using this website, please call (323) 513-6222 for assistance.

GENERAL INFO

  • All ages welcome. 17 and under must be accompanied by a ticketing holding adult over the age of 21.
  • Children aged 5 and under are admitted FREE if accompanied by a ticket holding parent or guardian. Due to safety concerns, we cannot admit more than 2 children per supervising parent or guardian.
  • Show will take place rain or shine.
  • Lineup and schedule subject to change.
  • Ins/Outs allowed for 3-Day weekend wristbands per each patron (must be untampered, secured wristband.)

FREQUENTLY ASKED QUESTIONS

  • What are the dates for Hangout 2020?

    Hangout Music Fest takes place May 15-17, 2020.

  • How do I update / change my billing address? How do I update / change my credit card?

    Please contact Ticket Purchase Support

    Phone: (855) 725­-1823

    Email: support@festivalticketing.com

    Hours: 8 AM – 5 PM MST

  • Is there a payment plan for tickets?

    Yes, we offer an EZ Pay plan. The payment plan option can be selected during the checkout process.

  • Can I pay off my Payment Plan early?

    Sure, please contact Ticket Purchase Support.

    Phone: (855) 725­-1823

    Email: support@festivalticketing.com

    Hours: 8 AM - 5 PM MST

  • What type of tickets are available?

    GA, VIP and SVIP tickets to Hangout 2020 are SOLD OUT!

    General Admission Wristband : Enjoy all three days of the Festival, the beach and the entire lineup. General Admission tickets will be sold at each price level until that allotment is gone, at which time the price will move to the next price level.

    VIP Wristband : Enjoy VIP Viewing areas, swimming pools, private air­-conditioned restrooms, complimentary snacks and beverages plus all the access of a GA ticket holder.

    Super VIP Wristband : All the access of a VIP pass with added comfort and service, including meals prepared by acclaimed chefs, a spectacular elevated view of the Hangout stage, hot tubs, concierge services and on­site golf cart transportation.

    Children 5 years ­old and younger will be admitted free of charge with a ticket ­holding parent or guardian.

  • How can I update my shipping address?

    Click here to view step-by-step instructions on updating your shipping address online. You can also contact Ticket Purchase Support at 855-427-1943. Hours of operation are Monday - Friday 9:00 a.m. - 5:00 p.m. MST.

  • How do I make changes to my order?

    Once your order has been placed, you cannot go back into your account and edit it. If you have any questions or concerns regarding your order, please call Festival Ticketing Purchase Support at 855-427-1943.

  • I purchased my ticket but when I try to Log In to My Account, it won't let me in?

    In most cases such as this, it is likely you haven't received your order confirmation. One reason may be the email address was entered incorrectly during initial account setup. To resolve, please call Festival Ticketing Purchase Support at 855-427-1943 to confirm the email address on file for your account is correct.

  • What is the minimum age?

    All ages welcome. 17 and under must be accompanied by a ticketing holding adult over the age of 21.

    Children aged 5 and under are admitted FREE if accompanied by a ticket holding parent or guardian. Due to safety concerns, we cannot admit more than 2 children per supervising parent or guardian.

  • I bought a ticket, when will I receive my wristband?

    Wristbands will ship to ticket buyers in April 2020. Orders unable to be delivered will not be shipped twice under any circumstances and be available for pickup at will call. The original purchaser or person who activated the wristband, a photo ID, and the credit card used for purchase or activation are required for Will Call pickup or assistance at the box office. International orders will be shipped for an additional fee.

  • I don't know where I'm staying yet, can I still buy a Shuttle Pass?

    Yes! We highly encourage you to purchase a shuttle pass in advance even if you don’t know where you’re staying yet. With our ride any line, anytime shuttle pass, you won’t have to worry about choosing a specific shuttle line.

    *Beach Club Line is for registered guests only.

    Purchase a Shuttle Pass

  • I'm not sure if an order I placed processed? I'm afraid there might be duplicate orders?
    There is a simple way to know if you have placed an order; if you have gotten an "order number" or your browser directed you to an order confirmation page, then you have placed an order that has gone through. If you are still not sure, please call Festival Ticketing Purchase Support at 855-427-1943 and they will be able to verify this for you.
  • I have a question about my ticket purchase. Can you help me?

    For all ticket related questions please contact Ticket Purchase Support at (855) 725-1823 or support@festivalticketing.com.

    If you have a question about the Festival itself, send us an email at info@hangoutmusicfest.com.

  • Can I volunteer in exchange for a ticket to the festival?

    We will not be hosting a volunteer program for the 2020 festival, but thanks for your interest.

  • Where should I stay?

    Hangout happens on a 7 mile long island along the Gulf of Mexico. The two towns on the the island (Gulf Shores and Orange Beach) are home to thousands of hotels, condos and beach houses. 

    Condos and houses are often more affordable than hotels because they have multiple bedrooms and you can split the price with friends. Plus, condos and houses have fully equipped kitchens so you can stock the fridge and freezer with groceries, snacks or cold refreshments.

    Check our lodging page for great offers from our partners.

  • How do I find the best condo for me and my friends?

    The Hangout Fest condos page is the best way to find a place to stay during the Festival. When looking for a condo, consider these questions:

    • How many people will be sleeping in the unit?
    • How many separate bedrooms do you need?
    • How many bathrooms do you need?
  • Can I camp at Camp Hangout?

    No, Camp Hangout is not an overnight camping experience. Stop by during the festival for fun and games.

  • Do kids get in free?

    Children aged 5 and under are admitted FREE if accompanied by a ticket holding adult. Due to safety concerns, we cannot admit more than 2 children per supervising adult. Anyone under the age of 18 must be accompanied by an adult over the age of 21.

  • What should I bring to the Fest?

    Here are some things you might want to pack:

    • Liquid sunscreen, in non-­aerosol containers of 3oz or less
    • Bug spray in non-­aerosol containers of 3oz or less
    • CLEAR backpacks, bags, and purses (no larger than 12” x 6” x 12”)
    • One-gallon clear, plastic zip-top bags
    • Fanny Packs
    • Small clutch bags approximately the size of a hand with or without a handle or strap (no larger than 4.5"x6.5")
    • Blankets & beach towels
    • Sunglasses and hats
    • One (1) EMPTY non-glass water container up to 2 liters in size
    • Empty CamelBak style bladder carriers must have no more than ONE pocket in addition to the compartment that hold the water bladder.
    • If you need medicine, please note that prescription and OTC medications are subject to specific guidelines**
    • Baby strollers (if you have small children)

    ALLOWED/PROHIBITED ITEMS ARE SUBJECT TO CHANGE

  • What items should I leave at home?

    The following items are prohibited:

    We ask you keep the following items at home, for your safety and the safety of everyone here at Hangout!

    • Tents, umbrellas, or temporary structures of any kind
    • Weapons, knives, or firearms of any kind, including any item that can be used as a
    • Narcotics, including marijuana, drug paraphernalia and any other illegal substances
    • No backpacks, purses, or bags allowed except bags made of clear plastic, clear vinyl, or clear PVC not exceeding 12” x 6” x 12”
    • Alcoholic beverages of any kind
    • Drones or any other remote flying device
    • Vitamins
    • Kites
    • Glowsticks
    • Focused ­light devices, including laser pointers
    • Refillable vapor or electronic cigarettes
    • Unsealed: cigarette packages, tampons, packs of gum and chapstick/lip gloss
    • Marker pens and spray paint
    • Air horns and/or megaphones
    • Items intended for sale/promotion (including flyers, stickers and posters)
    • Water guns, water balloons, and/or any other kind of water projectile
    • Glass in any form, including glass bottles
    • Outside food or beverages
    • Skateboards, rollerblades, hoverboards, scooters, bicycles, wagons and/or motorized carts or scooters
    • Fidget spinners
    • Bicycles inside festival grounds (bike racks will be available near the entrance)
    • Large chains or spiked jewelry
    • Fireworks, sparklers, firecrackers, and/or incendiary or explosive devices of any kind
    • Chinese Lanterns
    • Umbrellas
    • Chairs of any kind, including inflatable loungers
    • Coolers of any kind, including hard­sided and soft­sided coolers
    • Pets (service animals with current rabies vaccination excepted)
    • Video equipment of any kind (including personal camcorders and GoPro cameras)
    • Professional photo equipment (SLR/DSLR cameras, detachable/removable lens cameras)
    • Audio recording equipment of any kind
    • Portable audio equipment of any kind, including portable “boom box” stereo systems
    • Professional radios or walkie­talkies
    • Flags and/or flagpoles
    • Selfie sticks
    • Hammocks
    • Any item that can be used as a means to disturb the peace, endanger the safety of the crowd, and/or inflict damage to people and goods

    ALLOWED/PROHIBITED ITEMS ARE SUBJECT TO CHANGE

  • Entry conditions for guests

    The following conditions are for guests entering the venue:

    • All guests and their belongings are subject to search.
    • Any prohibited item that is surrendered to security at search points will not be returned.
    • Allowed and prohibited lists are subject to change.
    • No unauthorized/unlicensed vendors allowed in or around the venue.
    • Hangout Music Festival and private security personnel at the entrances reserve the right to make the final determination on allowed and non-­allowed items.
  • Are there water stations at the Festival?

    Heatstroke is not cool. Drink lots of water. Free water fountains and filling stations will be located throughout the Festival. Each ticket holder is allowed to bring one (1) empty non­glass water container.

  • Can I bring a backpack?

    Clear backpacks no larger than 12” x 6” x 12” are allowed in to the venue. All bags will be thoroughly checked. There will be an express entrance line for fans that come without clear bags. We apologize for any delays or inconvenience but your safety is our primary concern.

  • Will lockers be available at the festival?

    Yep! Keep your personal belongings secure and your phone charged by reserving a personal locker today.

    Lockers are available for GA, VIP and SVIP patrons. Click HERE to learn more and reserve yours now.

  • Can I bring food inside the festival?

    Reasonably priced food (including vegetarian/vegan options) and drinks will be available on­site. More information about the food vendors and options will be released prior to the Festival. No outside food or beverages are allowed.

  • Can I take my wristband off?

    Wristbands cannot be removed and must be worn all three days for entry into the Festival.

    Please don’t remove, stretch or tamper with your wristband in any way or you will be denied entry (and that will make us sad).

  • I lost my wristband. Now what?

    Wristbands are non­transferable, non­exchangeable and cannot be replaced.

  • There are tickets available on Ebay, Facebook or Craigslist, should I buy them?

    Each year hundreds of our amazing fans get tricked into buying a wristband or print at home tickets from Craigslist, Facebook, or ticket broker sites like VividSeats or SeatGeek. Unfortunately, many of these are already used or are counterfeits. 

  • Are there ATMs at the festival?

    There will be a number of ATMs located throughout the festival. Credit cards are also accepted at all points of sale on site. Cha-ching!

  • How can I apply for press credentials?

    For any questions related to press/media at the festival contact press@hangoutmusicfest.com.

  • Can we boat to the festival?

    Due to safety concerns we have an enforced 500 ft NO ­BOATING ZONE off the Hangout site. However there are miles of beautiful open waters around the site for your boating pleasure.

  • Lost & Found

    We hope you don't lose anything at this year's Festival, but if you do, stop by the Hangout Info Booth. Not coming back to The Hangout? You can email lostandfound@hangoutmusicfest.com to inquire about your lost item. Be sure to include the type, brand, color and any additional info you can provide to identify the item.

  • Info, medical and first aid stations?

    We make every effort to create a safe environment at the Festival. To ensure this, we have security and medical staff working throughout the Festival. If you're experiencing any problems whatsoever, locate a festival staff member, security guard, or police officer.

    If you need medical assistance, seek out the medical tent, or look for a police officer or festival staff member. Please refer to the Festival Map for the exact location of the Medical tents.

  • Can I charge my phone at the festival?

    Portable chargers will be available for purchase. Attendees can charge on the go, no matter what type of device they have. Cables come built in, and are easily rechargeable at home. To learn more about unlimited exchanges and pre-orders, click here.

  • You haven't answered my question. How do I contact you?

    For questions about your tickets and passes, please contact our festival ticketing department here.

    For all other inquiries, click here.

    We receive a large number of e­mails each day, please be patient and we will respond to your e­mail as soon as possible, in the order it is received.

  • I don't have a question, but I do have an awesome idea.

ALLOWED/PROHIBITED ITEMS

YES Liquid sunscreen, in non-­aerosol containers of 3oz or less

YES Bug spray in non-­aerosol containers of 3oz or less

YES clear backpacks, bags, and purses (no larger than 12” x 6” x 12”)

YES One-gallon clear plastic freezer bag (Zip-top bag or similar)

YES Fanny Packs are allowed

YES Small clutch bags approximately the size of a hand with or without a handle or strap

YES Blankets & beach towels

YES Sunglasses and hats

YES One (1) EMPTY non-glass water container up to 2 liters in size

YES EMPTY CamelBak style water bladder systems subject with one pocket for the water bladder and one additional pocket*

YES If you need medicine, please note that prescription and OTC medications are subject to specific guidelines**

YES Baby strollers (if you have small children)

* Guidelines for CamelBak­ style hydration systems: Although SINGLE POCKET CamelBak­ style water bladder systems are allowed EMPTY into the venue, the water bladders themselves must be capable of being removed from the carrier and must be transparent enough to allow security to visually inspect the empty bladder. Additionally, CamelBak style bladder carriers must have no more than ONE pocket in addition to the compartment that hold the water bladder. Any CamelBak style water bladders that cannot be removed from the carrier and/or is opaque enough to prevent visual inspection will not be allowed into the festival. Any CamelBak­ style bladder carriers larger than the permitted size will not be allowed into the festival.

ALLOWED/PROHIBITED ITEMS ARE SUBJECT TO CHANGE

**Guidelines for prescription and OTC medications: Prescription medications are allowed only in the original prescription bottle, any persons attempting to bring in prescription medication must have government­ issued photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. You will only be allowed to carry the dosage of prescription medication required for the duration of each individual Event date. Over-­the-­counter medications are allowed in provided that they are new and in the original, factory­-sealed container.


NO Tents, umbrellas, or temporary structures of any kind

NO Weapons, knives, or firearms of any kind, including any item that can be used as a weapon

NO Narcotics, including marijuana, drug paraphernalia and any other illegal substances

NO Backpacks, cinch bags, briefcases, purses, or bags allowed except bags made of clear plastic, clear vinyl, or clear PVC not exceeding  12” x 6” x 12”

NO Alcoholic beverages of any kind

NO Drones or any other remote flying device

NO Vitamins

NO Glowsticks

NO Focused light devices, including laser pointers

NO Refillable vapor or electronic cigarettes

NO Unsealed: cigarette packages, tampons, packs of gum and chapstick/lip gloss

NO Marker pens and spray paint

NO Air horns and/or megaphones

NO Items intended for sale/promotion (including flyers, stickers and posters)

NO Water guns, water balloons, and/or any other kind of water projectile

NO Glass in any form, including glass bottles

NO Outside food or beverages

NO Skateboards, rollerblades, hoverboards, scooters, bicycles, wagons and/or motorized carts or Scooters

NO Fidget spinners

NO Bicycles inside festival grounds (bike racks will be available near the entrance)

NO Large chains or spiked jewelry

NO Fireworks, sparklers, firecrackers, and/or incendiary or explosive devices of any kind

NO Chinese Lanterns

NO Umbrellas

NO Chairs of any kind, including inflatable loungers

NO Coolers of any kind, including hard­sided and soft­sided coolers

NO Pets (service animals with current rabies vaccination excepted)

NO Video equipment of any kind (including personal camcorders and GoPro cameras)

NO Professional photo equipment (SLR/DSLR cameras, detachable/removable lens cameras)

NO Audio recording equipment of any kind

NO Portable audio equipment of any kind, including portable “boom box” stereo systems

NO Professional radios or walkie­talkies

NO Flags and/or flagpoles

NO Selfie sticks

NO Hammocks

NO Any item that can be used as a means to disturb the peace, endanger the safety of the crowd, and/or inflict damage to people and goods

ACCESSIBILITY

The Hangout Music Festival provides ADA accessible parking, entrances, restrooms, viewing and seating. Seating in the ADA Viewing area is limited and is available on a first-come, first-served basis for ADA guests and companions. For more info on accessibility at Hangout Fest please click here or email access@hangoutmusicfest.com.


PARTNERS

Check out our full list of partners here. To learn how your brand can interact with music fans at the Hangout, email us.