FREQUENTLY ASKED QUESTIONS
Hangout Music Fest is unable to take place in 2021 due to the ongoing pandemic. Hangout will return to the beaches of Gulf Shores on May 20-22, 2022.
Please contact Festival Ticketing Support
Phone: (855) 725-1823
Hours: 8 AM – 5 PM MST
Yes, we offer an EZ Pay plan. The payment plan option can be selected during the checkout process.
Sure, please contact Festival Ticketing Support.
Phone: (855) 725-1823
Hours: 8 AM - 5 PM MST
General Admission Wristband : Enjoy all three days of the Festival, the beach and the entire lineup. General Admission tickets will be sold at each price level until that allotment is gone, at which time the price will move to the next price level.
VIP Wristband : Enjoy VIP Viewing areas, swimming pools, private air-conditioned restrooms, complimentary snacks and beverages plus all the access of a GA ticket holder.
Super VIP Wristband : All the access of a VIP pass with added comfort and service, including meals prepared by acclaimed chefs, a spectacular elevated view of the Hangout stage, hot tubs, concierge services and onsite golf cart transportation.
Children 5 years old and younger will be admitted free of charge with a ticket holding parent or guardian.
Click here to view step-by-step instructions on updating your shipping address online. You can also contact Festival Ticketing Support at 855-725-1823. Hours of operation are Monday - Friday 9:00 a.m. - 5:00 p.m. MST.
Once your order has been placed, you cannot go back into your account and edit it. If you have any questions or concerns regarding your order, please call Festival Ticketing Support at 855-725-1823.
In most cases such as this, it is likely you haven't received your order confirmation. One reason may be the email address was entered incorrectly during initial account setup. To resolve, please call Festival Ticketing Support at 855-725-1823 to confirm the email address on file for your account is correct.
All ages welcome. 17 and under must be accompanied by a ticketing holding adult over the age of 21.
Children aged 5 and under are admitted FREE if accompanied by a ticket holding parent or guardian. Due to safety concerns, we cannot admit more than 2 children per supervising parent or guardian.
Wristbands will ship to ticket buyers in April 2021. Orders unable to be delivered will not be shipped twice under any circumstances and be available for pickup at will call. The original purchaser or person who activated the wristband, a photo ID, and the credit card used for purchase or activation are required for Will Call pickup or assistance at the box office. International orders will be shipped for an additional fee.
Yes! We highly encourage you to purchase a shuttle pass in advance even if you don’t know where you’re staying yet. With our ride any line, anytime shuttle pass, you won’t have to worry about choosing a specific shuttle line.
*Beach Club Line is for registered guests only.
We will not be hosting a volunteer program for the 2021 festival, but thanks for your interest.
Hangout happens on a 7 mile long island along the Gulf of Mexico. The two towns on the the island (Gulf Shores and Orange Beach) are home to thousands of hotels, condos and beach houses.
Condos and houses are often more affordable than hotels because they have multiple bedrooms and you can split the price with friends. Plus, condos and houses have fully equipped kitchens so you can stock the fridge and freezer with groceries, snacks or cold refreshments.
Check our lodging page for great offers from our partners.
The Hangout Fest condos page is the best way to find a place to stay during the Festival. When looking for a condo, consider these questions:
No, Camp Hangout is not an overnight camping experience. Stop by during the festival for fun and games.
Children aged 5 and under are admitted FREE if accompanied by a ticket holding adult. Due to safety concerns, we cannot admit more than 2 children per supervising adult. Anyone under the age of 18 must be accompanied by an adult over the age of 21.
Here are some things you might want to pack:
ALLOWED/PROHIBITED ITEMS ARE SUBJECT TO CHANGE
The following items are prohibited:
We ask you keep the following items at home, for your safety and the safety of everyone here at Hangout!
ALLOWED/PROHIBITED ITEMS ARE SUBJECT TO CHANGE
The following conditions are for guests entering the venue:
Heatstroke is not cool. Drink lots of water. Free water fountains and filling stations will be located throughout the Festival. Each ticket holder is allowed to bring one (1) empty nonglass water container.
Clear backpacks no larger than 12” x 6” x 12” are allowed in to the venue. All bags will be thoroughly checked. There will be an express entrance line for fans that come without clear bags. We apologize for any delays or inconvenience but your safety is our primary concern.
Yep! Keep your personal belongings secure and your phone charged by reserving a personal locker today.
Lockers are available for GA, VIP and SVIP patrons. Click HERE to learn more and reserve yours now.
Reasonably priced food (including vegetarian/vegan options) and drinks will be available onsite. More information about the food vendors and options will be released prior to the Festival. No outside food or beverages are allowed.
Wristbands cannot be removed and must be worn all three days for entry into the Festival.
Please don’t remove, stretch or tamper with your wristband in any way or you will be denied entry (and that will make us sad).
Wristbands are nontransferable, nonexchangeable and cannot be replaced.
Each year hundreds of our amazing fans get tricked into buying a wristband or print at home tickets from Craigslist, Facebook, or ticket broker sites like VividSeats or SeatGeek. Unfortunately, many of these are already used or are counterfeits.
There will be a number of ATMs located throughout the festival. Credit cards are also accepted at all points of sale on site. Cha-ching!
For any questions related to press/media at the festival contact email@example.com.
Due to safety concerns we have an enforced 500 ft NO BOATING ZONE off the Hangout site. However there are miles of beautiful open waters around the site for your boating pleasure.
We hope you don't lose anything at this year's Festival, but if you do, stop by the Hangout Info Booth. Not coming back to The Hangout? You can email firstname.lastname@example.org to inquire about your lost item. Be sure to include the type, brand, color and any additional info you can provide to identify the item.
We make every effort to create a safe environment at the Festival. To ensure this, we have security and medical staff working throughout the Festival. If you're experiencing any problems whatsoever, locate a festival staff member, security guard, or police officer.
If you need medical assistance, seek out the medical tent, or look for a police officer or festival staff member. Please refer to the Festival Map for the exact location of the Medical tents.
Portable chargers will be available for purchase. Attendees can charge on the go, no matter what type of device they have. Cables come built in, and are easily rechargeable at home. To learn more about unlimited exchanges and pre-orders, click here.
YES Liquid sunscreen, in non-aerosol containers of 3oz or less
YES Bug spray in non-aerosol containers of 3oz or less
YES clear backpacks, bags, and purses (no larger than 12” x 6” x 12”)
YES One-gallon clear plastic freezer bag (Zip-top bag or similar)
YES Fanny Packs are allowed
YES Small clutch bags approximately the size of a hand with or without a handle or strap
YES Blankets & beach towels
YES Sunglasses and hats
YES One (1) EMPTY non-glass water container up to 2 liters in size
YES EMPTY CamelBak style water bladder systems subject with one pocket for the water bladder and one additional pocket*
YES If you need medicine, please note that prescription and OTC medications are subject to specific guidelines**
YES Baby strollers (if you have small children)
* Guidelines for CamelBak style hydration systems: Although SINGLE POCKET CamelBak style water bladder systems are allowed EMPTY into the venue, the water bladders themselves must be capable of being removed from the carrier and must be transparent enough to allow security to visually inspect the empty bladder. Additionally, CamelBak style bladder carriers must have no more than ONE pocket in addition to the compartment that hold the water bladder. Any CamelBak style water bladders that cannot be removed from the carrier and/or is opaque enough to prevent visual inspection will not be allowed into the festival. Any CamelBak style bladder carriers larger than the permitted size will not be allowed into the festival.
ALLOWED/PROHIBITED ITEMS ARE SUBJECT TO CHANGE
**Guidelines for prescription and OTC medications: Prescription medications are allowed only in the original prescription bottle, any persons attempting to bring in prescription medication must have government issued photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. You will only be allowed to carry the dosage of prescription medication required for the duration of each individual Event date. Over-the-counter medications are allowed in provided that they are new and in the original, factory-sealed container.
NO Tents, umbrellas, or temporary structures of any kind
NO Weapons, knives, or firearms of any kind, including any item that can be used as a weapon
NO Narcotics, including marijuana, drug paraphernalia and any other illegal substances
NO Backpacks, cinch bags, briefcases, purses, or bags allowed except bags made of clear plastic, clear vinyl, or clear PVC not exceeding 12” x 6” x 12”
NO Alcoholic beverages of any kind
NO Drones or any other remote flying device
NO Focused light devices, including laser pointers
NO Refillable vapor or electronic cigarettes
NO Unsealed: cigarette packages, tampons, packs of gum and chapstick/lip gloss
NO Marker pens and spray paint
NO Air horns and/or megaphones
NO Items intended for sale/promotion (including flyers, stickers and posters)
NO Water guns, water balloons, and/or any other kind of water projectile
NO Glass in any form, including glass bottles
NO Outside food or beverages
NO Skateboards, rollerblades, hoverboards, scooters, bicycles, wagons and/or motorized carts or Scooters
NO Fidget spinners
NO Bicycles inside festival grounds (bike racks will be available near the entrance)
NO Large chains or spiked jewelry
NO Fireworks, sparklers, firecrackers, and/or incendiary or explosive devices of any kind
NO Chinese Lanterns
NO Chairs of any kind, including inflatable loungers
NO Coolers of any kind, including hardsided and softsided coolers
NO Pets (service animals with current rabies vaccination excepted)
NO Video equipment of any kind (including personal camcorders and GoPro cameras)
NO Professional photo equipment (SLR/DSLR cameras, detachable/removable lens cameras)
NO Audio recording equipment of any kind
NO Portable audio equipment of any kind, including portable “boom box” stereo systems
NO Professional radios or walkietalkies
NO Flags and/or flagpoles
NO Selfie sticks
NO Any item that can be used as a means to disturb the peace, endanger the safety of the crowd, and/or inflict damage to people and goods
The Hangout Music Festival provides ADA accessible parking, entrances, restrooms, viewing and seating. Seating in the ADA Viewing area is limited and is available on a first-come, first-served basis for ADA guests and companions. For more info on accessibility at Hangout Fest please click here or email email@example.com.