Info

FAQ

On-Site & Pre-Festival Info

For additional questions, please email: info@hangoutmusicfest.com

Attending the Festival

Festival Hours
Thursday, May 16th :: 2pm-11pm
Friday, May 17th :: 11am-11pm
Saturday, May 18th :: 11am-11pm
Sunday, May 19th :: 11am-11pm
 
Box Office & Will Call
Wednesday, May 15th :: 10am-8pm
Thursday, May 16th :: 10am-9pm
Friday, May 17th :: 9am-10pm
Saturday, May 18th :: 10am-10pm
Sunday, May 19th :: 10am-9pm
*subject to change


Re-Entry/Ins & Outs & Wristband Policy

Three-day ticket holders must exchange their ticket for a weekend wristband and will be allowed to re-enter the Festival.
 Wristbands MUST be worn for entry into the Festival. 
Wristbands are non-transferable, non-exchangeable and cannot be replaced.
 They cannot be removed and must be worn all three days to allow entry.
Please don’t remove, stretch or tamper with your wristband in any way or you will not be allowed entry (and that will make us sad).

Disability Access & Accommodations

We want to make sure that all music lovers have access to the Hangout experience!

The Festival provides:

  • ADA Access Parking
  • ADA Access Entrance
  • ADA Access Restrooms
  • ADA Access Viewing & Seating*

*Seating in the ADA Access Viewing area is limited – One companion may accompany each ADA patron.

All medically necessary devices or tools are permitted at the festival.

For any ADA Access questions once on site please email info@hangoutmusicfest.com

Kids at The Hangout

Coming to the festival with a youngster in tow? Children aged 10 and under are admitted FREE if accompanied by a ticket-holding adult. However, due to security concerns, we cannot admit more than 2 children under 10 years old per supervising adult (4 children per family).

Shuttles:

Shuttle passes must be purchased in advance to ride the shuttles. Your shuttle pass is valid for the route you purchased only. So don’t go jumping on any shuttle you want to at the end of the night, we’d hate for you to not have a ride home! The last shuttle leaves 30 minutes after the final show of the evening. Shuttle passes will go on sale early 2013.

Lost & Found

Lost & Found will be located at the Information Booth.

*The Hangout Music Festival and Huka Entertainment will not be held liable for any unclaimed items.

New Backpack Policy

The festival and local authorities will be taking extra precaution at the festival entrances. We encourage attendees not to bring backpacks. If you are bringing a pack, please make it a small one. All bags will be throughly checked. There will be an express entrance line for fans who come without backpacks. We apologize for any delays or inconvenience. Your safety is our primary concern.

Permitted & Prohibited Items

We kindly ask you to respect your neighbors, respect our city, and most importantly respect YOUR beach. Please PICK UP ANY trash you come across. Sea life and our turtles are not fans of trash. Limit ANY plastic you bring to the beach. Be smart, be aware of your surroundings, report any suspicious packages you may come across.
ALL Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags and prohibited items at home. Any prohibited item that is confiscated WILL NOT be held or returned.

You may bring the following items:

  • Smiles, Smiles, Smiles…You’re at Hangout !
  • Blankets & Beach towels
  • Prescription Medicine. All prescriptions medicines MUST be in a marked bottle, along with proper matching ID
  • Baby Strollers (or) small wagons for the small toddlers.
  • Non-professional Cameras (detachable lenses not allowed)
  • One (1) empty water container up to 2 litres in size
  • Camel packs are welcomed but MUST BE empty to enter. (there are refill stations inside the festival)
  • Sunscreen (including aerosol)
  • You will be permitted to go in and out of the festival grounds, you will however, be searched each time you re-enter.
  • Sunscreen (including aerosol)

The following items are prohibited:

We ask you keep the following items at home, they are for your safety and the safety of everyone here at Hangout!

  • Weapons of any kind
  • Illegal substances (including narcotics) or drug paraphernalia
  • Framed or large backpacks
  • Alcohol
  • Kites
  • Glowsticks
  • Glass containers
  • Outside food or beverages
  • Skateboards
  • Motorized Carts or Scooters – unless ADA verified
  • Bicycles (inside festival grounds – bike racks will be available near the entrance)
  • Carts
  • Large chains or spiked jewelry (spikes longer than 3/4 of an inch will be confiscated)
  • Fireworks / Sparklers / Firecrackers
  • Chinese Lanterns
  • Umbrellas
  • Chairs of any kind
  • Coolers of any size
  • Tents or canopies of any kind
  • Pets (except service dogs)
  • Video equipment: No video recording will be allowed
  • Professional still camera equipment (no detachable lenses, no tripods, big zooms, or commercial use rigs)
  • Any audio recording equipment
  • Flags and Flagpoles
  • No unauthorized/unlicensed vendors allowed
  • AND REMEMBER – BE NICE, OR GO HOME!

*List subject to change.

Vendors

Food Vendors
We are no longer accepting applications for Hangout 2013.

Craft Vendors
We are no longer accepting applications for Hangout 2013.

Media

To apply for media credentials for The Hangout Music Fest 2013, please click here.

Safety & Medical

We are making every effort to create a safe environment on the Festival grounds, including public and private security and medical staff. If you need any assistance, seek out the medical tent, or look for a peace officer or Festival staff member. Please refer to the Festival Map for the exact location of the Medical tent.

Heat Relief

Heatstroke is not cool. Drink lots of water. Look for free water fountains and filling stations throughout the festival park. Bring & wear sunscreen. Cool off (and freshen up) at the misting areas on site.

Boating At The Hangout

Due to safety concerns we have an enforced 500ft NO-BOATING ZONE off the Hangout site. However there are miles of beautiful open waters around the site for your boating pleasure.

  • http://www.facebook.com/emily.pilkenton.1 Emily Pilkenton

    so theres no on site camping its only hotels?

    • Nick

      That is correct, there are beach front condos as well.

    • http://www.facebook.com/stephanie.rostad Stephanie Lynn

      There are plenty of nearby campgrounds if you want to camp too. I stayed at Southport campgrounds last year and they ran their own shuttle for an additional fee.

      • http://www.facebook.com/brian.hobbs.5076 Brian Hobbs

        How can I find a list of camp site?

  • http://www.facebook.com/HunterMFG Hunter Wilson
  • http://www.facebook.com/lancecmarks Lance Marks

    Are there any shuttles to festival area from nearby airports (Panama City?) or a carpooling program? I have will be flying in and would prefer to not rent a car for myself.

  • Sangeetha Srikishen

    How does a band get to perform at the festival.

  • http://www.facebook.com/mollysimplton Tamara Cairns

    So there are no chairs allowed in. So you stand or sit on blankets is that right?

    • hangoutmusicfest

      That’s right, Tamara! We also have a Hammock Village which you can relax in!

  • Mike Lynch

    my band wants to play at this festival, how do I get on stage?

  • http://www.facebook.com/nursebarbie91 Rachel Hardy

    Do they charge an extra fee for the shuttles at the gulf state park?

    • hangoutmusicfest

      Hi Rachel, no extra fees. Everything you have to pay for is included when you buy your shuttle pass!

  • Richard Martin

    can we bring artwork to submit a couple days before the show or do we need to mail it in ahead of time?

    • hangoutmusicfest

      Hey Richard, if you’re referring to the Public Art Contest- that has already ended!

  • http://www.facebook.com/dreamondreamer11 Andrew Jordan

    Why can’t I bring my Canon Rebel t3i into the festival? I paid a hefty penny for this camera, mainly for the festival. I just want to take some wicked pictures of myself and my new Hangout friends. You’re telling me I have to buy some shitty digital camera that takes horrible quality pictures in order to take any pictures inside the festival? This is MY OWN PERSONAL CAMERA for MY OWN PERSONAL USE. And you’re telling me I can’t use it? And I paid $260 for my ticket?!?! C’mon now Hangout, step your game up!!!

    • hangoutmusicfest

      Hi Andrew, your Canon Rebel t3i will be fine to bring into the festival! We are more referring to the larger, professional zoom lenses. And as long as you are not using your pictures for professional use, only personal use.

    • hangoutmusicfest

      Hi Andrew- yes we announced the Kick Off Party lineup yesterday and tickets go on sale today at 11 EDT! Go here for more details: http://hangoutmusicfest.com/tickets/kick-off-party/

  • http://www.facebook.com/profile.php?id=1421932357 Kurt Engelken

    Are there single day passes at all?

    • hangoutmusicfest

      Hi Kurt, we are only selling weekend passes!

  • D Maugans

    We’re driving in from Missouri and am trying to figure out what time we need to be there on Friday. Do you know about what time the event will start?

    • http://www.facebook.com/tanya.blevins.5 Tanya Blevins

      did you get an answer?

    • Candace Crow

      Where in Missouri are you driving from?

    • hangoutmusicfest

      The festival gates will open at 11am with music starting shortly after!

  • D Maugans

    Does time go backwards? It would be helpful if the schedule on the spread sheet at a.m. or p.m.

  • Candace Crow

    Are there any ride share programs? Or would anyone be interested in doing so, if that’s cool? I’m from Missouri, my boyfriend was going to go and now he cannot, we are doing the volunteer program. I’m thinking about buying a bus ticket so I don’t have to drive alone, anyone from around the Joplin, Mo area going?

  • Bb153

    does anyone know if there are any shuttle near or at the Warf …. me and a bunch of people from texas are staying at a family members condo and were wondering if transportation from the warf to the festival exists !?

  • http://www.facebook.com/natalie.hayden.399 Natalie Hayden

    I purchased my 3 day wrist band through the Kaiser realty along with my house rental- how do I got about getting the $20 pre show tickets if I didn’t get an email?

    • hangoutmusicfest

      Hi Natalie- Kaiser will be sending you an email with details!!

  • http://twitter.com/agjeffrey anna jeffrey

    i never got a confirmation email either :( I purchased the 3 day pass through the hangout website

  • http://www.facebook.com/tricia.zyrowski Tricia Zyrowski Nickerson

    Are the shuttles running for the Thursday Kick off Party??

    • http://www.facebook.com/wommuck Sean Kaufman

      They didn’t last year :(

  • Megan Blowey

    need to sell two wristbands where is the best place to do this?

  • http://www.facebook.com/phil.matte.906 Phil Matte

    I’m canadian resident, will my wristband be shipped home even in Canada or do I have to get it at the box office when I get to the festival ?

  • Candace Crow

    Is there someone I can talk to on the phone with about my volunteer pass? I was wondering if it were possible if my friend took over my boyfriends volunteer pass? She is willing to pay the 250 for the deposit and volunteer the 20 hours. I didn’t think it would be a problem as long as she completed the requests. Please let me know ASAP, I’m trying to get her a hotel lined up.

  • http://www.facebook.com/jennifer.r.leigh.7 Jennifer Rene Leigh

    what is considered “big zooms” on a camera???

    • Jeff Garl

      I think the rule of thumb is, if you can remove your lens to switch out, then your camera is prohibited. Aka, a DSLR

  • Torre

    Hi! I received my wristband and could not find the code so I was dumb and accidentally pulled the black part up not realizing that I could not pull it back down to put on my wrist. WHAT DO I DO? I finally found the code and registered it and I have all of my receipts where I purchased it but it won’t fit on my wrist…I’m an idiot I know..

    • hangoutmusicfest

      Hi Torre- you will need to go to Customer Service located at the Box Office when you arrive on site at the festival. They will be able to help you out!!

  • http://www.facebook.com/ksbgahunt Katherine Hunt

    So…are they doing after hours shows this year? Also, when are they going to put a site map up online? My ticket is linked to my condo reservation so I wont be getting a site map ahead of time but I would like to go ahead and get familiar with it.

    • hangoutmusicfest

      Hi Katherine- we are working on finalizing our site map and will release it as soon as we can!

      • http://www.facebook.com/ksbgahunt Katherine Hunt

        awesome! any word on after hours shows?

        • midtower

          Only at local bars (maybe)… each night wraps up at 11 PM… local noise ordinance and all that.

  • Morgan

    I had bought a ticket back in February (that’s when they sold out last year) because I didn’t know whether or not I was getting a media pass and wanted to have a ticket just in case. And I just received notice that I was approved for a media pass. Is there any way to get refunded for the ticket? I don’t want to be a scalper (they’re annoying to me) and selling it online seems like a waste as well. Thanks a bunch!!

    • hangoutmusicfest

      Hi Morgan- we’ve emailed you back privately. Check your emails!!

  • http://www.facebook.com/jodihearst Jodi Searcy Hearst

    Is there a phone number for more info?? I purchased a 1 day ticket pass & via email, the day I wanted was Saturday & it had Friday on my email ticket info..I sent email & no one has answered me back..

    • hangoutmusicfest

      Hi Jodi- We have received your email and are working on this. We will email you back with a response as soon as we can!

      • http://www.facebook.com/jodihearst Jodi Searcy Hearst

        i,’m still waiting for a reply.please…

  • http://www.facebook.com/Matthewhigh Matt High

    I want to bring my back pack/camel pack in. How large is too large??? My pack is 25L. I am traveling from Baltimore so I would like to get this straightened out before I hit the road.

  • hangoutmusicfest

    Hi Nick- don’t panic!! You will need to visit Customer Service at the Box Office when you arrive at the festival. They can help you out so you can get into the festival!

  • hangoutmusicfest

    Hi Jack- you can email support@eventbrite.com!

  • Brendon Crowe

    I have a 3 day wristband and shuttle pass that I need to sell. If you are interested comment on here and we can work something out.

  • Mama Roller

    Does the music stop at 11pm or will there be after hours performances?

  • http://www.facebook.com/rcovalt Ryan Covalt

    What are the lineup times for the Thursday night pre-party? Thanks!

  • midtower

    Where is the festival map?

    Error 404 on the link located in the FAQ.

    Best regards -

    • midtower

      Okay… if festival map is not going to be available on this website, will hard-copies be available at the festival?

      • hangoutmusicfest

        The festival map is available here: http://www.hangoutmusicfest.com/info/directions/!

        • midtower

          Many Many Thanks!

          The link in the Reply, by the way, contains an exclamation mark… but LOCATIONS page… Eezy Peezy

        • midtower

          Err… DIRECTIONS page… You were probably just punctuating the link.. no problemo! See you on the beach

  • http://www.facebook.com/rosalie.addison Rosalie Addison

    I registered my wristband but forgot to check the box to be able to use the waterslide. Any way to correct that? Thanks.

  • stevegalli.photog@hotmail.com

    Is there a Festival Map showing the stage locations? Where is the BMI Stage??
    Thank you

  • Preston

    If you lose your shuttle pass or it doesn’t come in the mail, etc. is there a way to get another one if you have your order confirmation?

  • Preston

    What happens if you lose shuttle pass, doesn’t come in mail, etc? Can you have it replaced if you have order confirmation?

  • disqus_tKLo5AfoYN

    if i have a three day pass can i buy a ticket to the thursday night kickoff at the venue on the day of the event?

  • disqus_tKLo5AfoYN

    if i have a three day pass can i buy a ticket to the thursday night kickoff at the venue on the day of the event?

  • http://www.facebook.com/jimnorthrup86 Jim Daniel Northrup

    how do i upgrade from general admission to vip

  • http://www.facebook.com/dawn.haslerdrury Dawn M Drury

    Is there tailgating allowed or a place for tailgate?

  • Amanda DiPasquale

    I purchased some of those square cold packs that are room temperature and then you crack them and they become cold; think they are a great way to cool off if someone gets too hot. Will these be permitted inside the festival grounds? Thanks!!

    • hangoutmusicfest

      Hi Amanda, you should be able to bring these into the festival!

  • http://www.facebook.com/melissa.jazowski Melissa Jazowski

    Hello- I’m looking for a ride to Hangout from MI- or any surronding state. Anyone from this area have room for an extra?

  • http://www.facebook.com/melissa.jazowski Melissa Jazowski

    Anyone driving from MI or surrounding are with room for one more?

  • http://www.facebook.com/dreamondreamer11 Andrew Jordan

    Can you bring in LED glow toys?

    • hangoutmusicfest

      Hi Andrew- glow sticks and LED glow toys are not allowed!! You can see the full list of allowed and prohibited above!

  • http://www.facebook.com/michele.latham Michele Latham

    I ordered 2 VIP tickets and when I check the tracking number, it says it was out for delivery but no updates available. I called the USPS and recording says an error was made and has been corrected. We are leaving today for Orange Beach – what can I do? We haven’t recieved the wristbands.

    • hangoutmusicfest

      Hi Michele, please email info@hangoutmusicfest.com with your name and confirmation number. You will be able to pick up your wristbands at Will Call when you arrive on site!

  • http://www.facebook.com/darlene.campbell.923 Darlene Campbell

    is there any place to charge cell phones at the festival?

  • http://www.facebook.com/darlene.campbell.923 Darlene Campbell

    is there any place to charge cell phones at the festival?

  • disqus_juSEpD3SE1

    No Audio taping?? alot of theses bands allow it, why not?

  • J.Jones

    It would be awesome if next year there were water refill stations on the beach! Also , a couple more hammock/cabana chair shade areas. How about special diets vendors? I have Celiac disease and not being able to bring in outside food really limits what I can safely eat. Also , more local food vendors with fresh fruits and veggies would be AMAZING!!

  • J.Jones

    It would be awesome if next year there were water refill stations on the beach! Also , a couple more hammock/cabana chair shade areas. How about special diets vendors? I have Celiac disease and not being able to bring in outside food really limits what I can safely eat. Also , more local food vendors with fresh fruits and veggies would be AMAZING!!

  • http://www.facebook.com/zach.higdon7 Zach Higdon

    I didn’t get a chance to purchase any merchandise while down there. Is there any place I can go to purchase a shirt or tank top?

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