FAQ

On-Site & Pre-Festival Info

For additional questions, please email: info@hangoutmusicfest.com

Attending the Festival

 

Three-day ticket holders must exchange their ticket for a weekend wristband and will be allowed to re-enter the Festival.
 Wristbands MUST be worn for entry into the Festival. 
Wristbands are non-transferable, non-exchangeable and cannot be replaced.
 They cannot be removed and must be worn all three days to allow entry.
Please don’t remove, stretch or tamper with your wristband in any way or you will not be allowed entry (and that will make us sad).

Disability Access & Accommodations

We want to make sure that all music lovers have access to the Hangout experience!

The Festival provides:

• ADA Access Parking
• ADA Access Entrance
• ADA Access Restrooms
• ADA Access Viewing & Seating*

*Seating in the ADA Access Viewing area is limited – One companion may accompany each ADA patron.

All medically necessary devices or tools are permitted at the festival.

For any ADA Access questions once on site please email info@hangoutmusicfest.com

Kids at The Hangout

Coming to the festival with a youngster in tow? Children aged 10 and under are admitted FREE if accompanied by a ticket-holding adult. However, due to security concerns, we cannot admit more than 2 children under 10 years old per supervising adult (4 children per family).

Shuttles:

Shuttle passes must be purchased in advance to ride the shuttles. Your shuttle pass is valid for the route you purchased only. So don’t go jumping on any shuttle you want to at the end of the night, we’d hate for you to not have a ride home! The last shuttle leaves 30 minutes after the final show of the evening. Shuttle passes will go on sale early 2013.

Lost & Found

Lost & Found will be located at the Information Booth.

*The Hangout Music Festival and Huka Entertainment will not be held liable for any unclaimed items.

New Backpack Policy

The festival and local authorities will be taking extra precaution at the festival entrances. We encourage attendees not to bring backpacks. If you are bringing a pack, please make it a small one. All bags will be throughly checked. There will be an express entrance line for fans who come without backpacks. We apologize for any delays or inconvenience. Your safety is our primary concern.

Permitted & Prohibited Items

We kindly ask you to respect your neighbors, respect our city, and most importantly respect YOUR beach. Please PICK UP ANY trash you come across. Sea life and our turtles are not fans of trash. Limit ANY plastic you bring to the beach. Be smart, be aware of your surroundings, report any suspicious packages you may come across.
ALL Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags and prohibited items at home. Any prohibited item that is confiscated WILL NOT be held or returned.

You may bring the following items:

• Smiles, Smiles, Smiles…You’re at Hangout !
• Blankets & Beach towels
• Prescription Medicine. All prescriptions medicines MUST be in a marked bottle, along with proper matching ID
• Baby Strollers (or) small wagons for the small toddlers.
• Non-professional Cameras (detachable lenses not allowed)
• One (1) empty water container up to 2 litres in size
• Camel packs are welcomed but MUST BE empty to enter. (there are refill stations inside the festival)
• Sunscreen (including aerosol)
• You will be permitted to go in and out of the festival grounds, you will however, be searched each time you re-enter.
• Sunscreen (including aerosol)

The following items are prohibited:

We ask you keep the following items at home, they are for your safety and the safety of everyone here at Hangout!

• Weapons of any kind
• Illegal substances (including narcotics) or drug paraphernalia
• Framed or large backpacks
• Alcohol
• Kites
• Glowsticks
• Glass containers
• Outside food or beverages
• Skateboards
• Motorized Carts or Scooters – unless ADA verified
• Bicycles (inside festival grounds – bike racks will be available near the entrance)
• Carts
• Large chains or spiked jewelry (spikes longer than 3/4 of an inch will be confiscated)
• Fireworks / Sparklers / Firecrackers
• Chinese Lanterns
• Umbrellas
• Chairs of any kind
• Coolers of any size
• Tents or canopies of any kind
• Pets (except service dogs)
• Video equipment: No video recording will be allowed
• Professional still camera equipment (no detachable lenses, no tripods, big zooms, or commercial use rigs)
• Any audio recording equipment
• Flags and Flagpoles
• No unauthorized/unlicensed vendors allowed
• AND REMEMBER – BE NICE, OR GO HOME!

*List subject to change.

Vendors

Food Vendors
We are no longer accepting applications for Hangout 2013.

Craft Vendors
We are no longer accepting applications for Hangout 2013.

Media

To apply for media credentials for The Hangout Music Fest 2013, please click here.

Safety & Medical

We are making every effort to create a safe environment on the Festival grounds, including public and private security and medical staff. If you need any assistance, seek out the medical tent, or look for a peace officer or Festival staff member. Please refer to the Festival Map for the exact location of the Medical tent.

Heat Relief

Heatstroke is not cool. Drink lots of water. Look for free water fountains and filling stations throughout the festival park. Bring & wear sunscreen. Cool off (and freshen up) at the misting areas on site.

Boating At The Hangout

Due to safety concerns we have an enforced 500ft NO-BOATING ZONE off the Hangout site. However there are miles of beautiful open waters around the site for your boating pleasure.