Hangout is a more than a three-day festival on the white sand beaches of Gulf Shores, AL. Hangout is the ultimate kick off to summer, where quintessential beach vacation meets high end music festival. Kick back and relax with your toes in the sand, hang loose with all of your friends, while listening to your favorite music and making memories that last a lifetime.
GENERAL INFO
- All ages welcome. 17 and under must be accompanied by a ticket holding adult over the age of 21.
- Children aged 5 and under are admitted FREE if accompanied by a ticket holding parent or guardian. Due to safety concerns, we cannot admit more than 2 children per supervising parent or guardian.
- Show will take place rain or shine.
- Re-entry allowed all weekend long for 3-Day weekend wristband holders (must be untampered, secured wristband).
- Hangout is a cashless festival.
- Lineup, set times, festival hours and venue subject to change.
ACCESSIBILITY
Hangout welcomes attendees with disabilities. We are dedicated to continually improving our efforts to ensure attendees have access to all festival goods and services, regardless of ability.
More information on ADA services at Hangout 2024 can be found on our Accessibility Page.
For any accessibility-related questions, please email us at accesshelp@hangoutmusicfest.com.
WEBSITE ACCESSIBILITY
We at Hangout are committed to providing an inclusive experience for all guests. We welcome your questions, comments and feedback to improve any issues you may encounter and to increase accessibility to our events and website experiences.
Contact the Hangout Accessibility Specialist For Answers to Your Accessibility Questions
If at any time you have specific questions or concerns about the accessibility of any event, or particular web page owned by Hangout, please contact us at "accesshelp at hangoutmusicfest dot com". If you do encounter an accessibility issue with our web pages please be sure to specify the web page in your email, and we will make all reasonable efforts to make that page accessible for you.
Hangout Fest is committed to facilitating the accessibility and usability of all of its website, including hangout music fest dot com, for all people with disabilities. Hangout] is in the process of implementing the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard. Our website will be tested on a periodic basis with assistive technology such as screen readers and by engaging users with disabilities who use these technologies.
HEALTH AND SAFETY
The event shall be presented in accordance with applicable public health conditions as of the date of the event and which may change at any time as determined by federal, state or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If any ticket holder does not comply with any laws, mandates, health orders or directives, promoter or event terms, conditions or rules, then the promoter or event operator may refuse admission to the event or require the ticket holder to leave the venue and such ticket holder will not be entitled to a refund.
In the event of an emergency, information may be relayed on the video screens, over the audio system, and/or through mobile notifications via the festival app.
If you need medical assistance, please locate the nearest medical tent or alert a staff member.
If you see something, say something. Flag down any staff member or public safety official if you notice something that doesn’t seem quite right.
COVID-19 WARNING
COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending the festival will not be exposed to COVID-19.
ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT
All attendees agree to follow festival policies (including health and safety policies) and posted instructions while at the festival. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All attendees should evaluate their risk in determining whether to attend the festival. By entering the festival, attendees voluntarily assume all risks related to exposure to COVID-19 and confirm that they will adhere to local quarantine mandates and the CDC quarantine requirements, available HERE.
Getting Here
ROAD TRIP
Drive: 101 E Beach Blvd, Gulf Shores, AL 36542
Shuttle: Leave the driving to us. For details and local service locations, click here.
CATCH A DIRECT FLIGHT
Fly: The Pensacola International Airport (PNS) is just 45 minutes from Gulf Shores and the festival. The airport offers direct non-stop service to and from Atlanta, Austin, Charlotte, Chicago, Dallas, Denver, Houston, Kansas City, Miami, Nashville, Orlando, Philadelphia, St. Louis, Tampa, and Washington, DC.
The Mobile Regional Airport (MOB) is 1.5 hours away and offers direct flights to and from Atlanta, Charlotte, Dallas and Houston.
GENERAL FAQs
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What is the minimum age to attend?
All ages welcome. 17 and under must be accompanied by a ticket holding adult over the age of 21.
Children aged 5 and under are admitted FREE if accompanied by a ticket holding parent or guardian. Due to safety concerns, we cannot admit more than 2 children per supervising parent or guardian.
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What are the entry requirements for guests?
The following conditions are for guests entering the venue:
- All guests must have an official Hangout wristband worn on their wrist.
- All guests and their belongings are subject to search.
- Any prohibited item that is surrendered to security at search points will not be returned.
- Allowed and prohibited lists are subject to change.
- No unauthorized/unlicensed vendors allowed in or around the venue.
- Hangout Music Festival and private security personnel at the entrances reserve the right to make the final determination on allowed and non-allowed items.
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Do kids get in free?
Children aged 5 and under are admitted FREE if accompanied by a ticket holding adult. Due to safety concerns, we cannot admit more than 2 children per supervising adult. Anyone under the age of 17 must be accompanied by an adult over the age of 21.
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What time does Hangout start each day?
Hangout is an all-day event. In previous years, gates have opened at 11 AM, with music starting at noon. 2024 hours are coming soon!
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Is there parking at the festival?
Hangout does not operate a public parking lot and parking is extremely limited around the festival site. We suggest purchasing a Shuttle Pass to get to and from the festival. The shuttles stop near most of the condo and hotel options in the area and there are also locations where you can park your vehicle and catch a shuttle to the festival.
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Can I volunteer in exchange for a ticket to the festival?
We will not be hosting a volunteer program for the 2024 festival, but thanks for your interest. However, we’d love to work with you! Hangout Fest employment opportunities are available here.
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Does Hangout offer a Military or First Responders discount on tickets?
We are pleased to offer GOVX Members exclusive pricing on select ticket types, while supplies last. Click here to get started.
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Is Hangout a cashless event?
Yes, Hangout 2024 is a cashless festival.
ACCEPTED CREDIT CARD PAYMENTS:
Any US-issued and most internationally-issued mag stripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB or UnionPay logo.The following card types are accepted:
- Credit
- Corporate
- Debit (processed like credit)
- Prepaid
- Rewards
ACCEPTED MOBILE PAYMENTS:
Apple Pay, Google Pay, and Samsung Pay -
Can we boat to the festival?
Due to safety concerns we have an enforced 500 FT NO BOATING ZONE off the Hangout site. However there are miles of beautiful open waters around the site for your boating pleasure.
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How can I apply for press credentials?
We are now accepting Media & Press Applications for Hangout 2024! Click here to submit.
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There are always a lot of artists on the lineup. Will I see all of them perform?
There is no guarantee you will see all of the artists on the lineup. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there is a particular performer you really want to see. Also, the lineup is always subject to change (due to weather or any other reason).
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What are the Lodging Packages all about?
We’ve got you covered with an array of options that bundle your tickets with lodging and shuttle passes. Click the Lodging Packages tab to explore these official packages.
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I have a question about my Lodging Package purchase. Can you help me?
For any questions about your Hangout Lodging Package, please contact On Location Support at music@onlocationexp.com.
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Are payment plans available for Beach Vacation Packages?
Choose a 50/50 payment plan at checkout to put 50% down at checkout, and pay off the remaining 50% on December 31, 2023 (2 payments total). Available until Dec 15, 2023.
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Help! I’ve got my tickets, but need a place to stay. What should I do?
Reach out to AXS Support to upgrade your purchase to one of our Hangout Lodging Packages, or check out our friends at Brett/Robinson for additional lodging options.
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What should I bring to the festival?
Please see our list of allowed items.
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What items should I leave at home?
Please see our list of prohibited items.
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Can I bring a backpack?
Clear backpacks no larger than 12” x 6” x 12” are allowed in the venue. All bags will be thoroughly checked.
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Can I bring food inside the festival?
Reasonably priced food (including vegetarian/vegan options) and drinks will be available on site. More information about the food vendors and options will be released prior to the festival. No outside food or beverages are allowed.
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You haven't answered my question. How do I contact you?
For questions about Lodging Packages please contact music@onlocationexp.com.
For all other inquiries, please email us.
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I don't have a question, but I do have an awesome idea.
TICKETING FAQs
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I have a question about my ticket purchase. Can you help me?
For all ticket related questions, please contact AXS Support.
Email Contact: support@axs.com
Phone Contact & Times: 844-407-2291
Monday - Friday 8AM - 10PM GMT
Saturday & Sunday 12PM - 10PM GMT
AXS Live Chat: support.axs.comIf you have a question about the Festival itself, send us an email at info@hangoutmusicfest.com.
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What type of tickets are available?
Admission tickets will be sold at each price wave until that allotment is gone, at which time the price will move to the next price level. Please visit our tickets page to review available ticket types.
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Is there a payment plan for tickets?
Yes, choose Klarna at checkout to explore additional payment schedules & pay for your order over time.
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Are payment plans available for Lodging Packages?
Yes, choose Klarna at checkout to split your Lodging Packages purchase into installments over time.
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Do you offer Lodging Packages for large groups?
Yes! Our friends at On Location are standing by to build custom packages for groups of 10 or more music fans. Get started here.
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Can I pay off my Payment Plan early?
Sure, please contact Festival Ticketing Purchase Support at 844-407-2291.
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When will I receive my ticket after paying with Klarna?
You will see your order in your Fan Account once you have completed the check out. Your AXS order confirmation will have your ticket delivery details.
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How will I know if Klarna has received my payment?
Klarna will send an email confirmation for all completed payments. You can also call 1-844-4KLARNA (1-844-455-2762) or live chat with Klarna’s customer service agents 24/7 to confirm payment.
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Which payment methods are accepted by Klarna?
Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover). Please note, prepaid cards are not accepted.
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I bought a ticket, when will I receive my wristband?
Wristbands will begin shipping in early April.
Orders unable to be delivered will not be shipped twice under any circumstances and will be available for pickup at will call. The original purchaser or person who activated the wristband, a photo ID, and the credit card used for purchase or activation are required for Will Call pickup or assistance at the box office. International orders will be shipped for an additional fee.
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What are the festival box office hours?
Stay tuned for 2024 Box Office Hours & Location.
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I don't know where I'm staying yet, can I still buy a Shuttle Pass?
Yes! We highly encourage you to purchase a shuttle pass in advance even if you don’t know where you’re staying yet. With our ride any line, anytime shuttle pass, you won’t have to worry about choosing a specific shuttle line.
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How do I update / change my billing address? How do I update / change my credit card?
Once you’ve purchased your tickets, you can manage your order via FanAccount. To access FanAccount, login HERE. Here, you can do things like:
- View order details
- Update your shipping address
- View your payment plan and payment schedule
- View special offers and upgrades
You can also contact AXS Support for help.
Email Contact: support@axs.com
Phone Contact & Times: 844-407-2291
Monday - Friday 8AM - 10PM GMT
Saturday & Sunday 12PM - 10PM GMT
AXS Live Chat: support.axs.com -
How can I update my shipping address?
The deadline to update your shipping address is March 22, 2024.
You can also contact AXS Support for help.
Email Contact: support@axs.com
Phone Contact & Times: 844-407-2291
Monday - Friday 8AM - 10PM GMT
Saturday & Sunday 12PM - 10PM GMT
AXS Live Chat: support.axs.com -
How do I make changes to my order?
Once an order has been placed, it cannot be changed. If you have any questions or concerns regarding your order, please contact AXS Support.
Email Contact: support@axs.com
Phone Contact & Times: 844-407-2291
Monday - Friday 8AM - 10PM GMT
Saturday & Sunday 12PM - 10PM GMT
AXS Live Chat: support.axs.com -
How can I update my email address?
You cannot change your email address via your AXS FanAccount. To update your email address, please contact AXS Support. They will need to speak to the Account Holder to make any changes or updates to account information.
Email Contact: support@axs.com
Phone Contact & Times: 844-407-2291
Monday - Friday 8AM - 10PM GMT
Saturday & Sunday 12PM - 10PM GMT
AXS Live Chat: support.axs.com -
There are tickets available on Ebay, Facebook or Craigslist, should I buy them?
We strongly advise against purchasing tickets from any third party reseller. Unfortunately, many of these are already used and/or are counterfeits.
What Can I Bring?
ALLOWED ITEMS
- YES Liquid sunscreen, in non-aerosol containers of 3oz or less
- YES Bug spray in non-aerosol containers of 3oz or less
- YES Clear backpacks, bags, and purses (no larger than 12” x 6” x 12”)
- YES One-gallon clear plastic freezer bag (Zip-top bag or similar)
- YES Fanny Packs are allowed
- YES Small clutch bags approximately the size of a hand with or without a handle or strap
- YES Blankets & beach towels
- YES Sunglasses and hats
- YES One (1) EMPTY non-glass water container up to 2 liters in size
- YES EMPTY CamelBak style water bladder systems subject with one pocket for the water bladder and one additional pocket*
- YES If you need medicine, please note that prescription and OTC medications are subject to specific guidelines**
- YES Factory-sealed nasal Naloxone/Narcan kit; no more than 2 per person
- YES Baby strollers (if you have small children)
*Guidelines for CamelBak style hydration systems: Although SINGLE POCKET CamelBak style water bladder systems are allowed EMPTY into the venue, the water bladders themselves must be capable of being removed from the carrier and must be transparent enough to allow security to visually inspect the empty bladder. Additionally, CamelBak style bladder carriers must have no more than ONE pocket in addition to the compartment that hold the water bladder. Any CamelBak style water bladders that cannot be removed from the carrier and/or is opaque enough to prevent visual inspection will not be allowed into the festival. Any CamelBak style bladder carriers larger than the permitted size will not be allowed into the festival.
**Guidelines for prescription and OTC medications: Prescription medications are allowed only in the original prescription bottle, any person attempting to bring in prescription medication must have a government issued photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. You will only be allowed to carry the dosage of prescription medication required for the duration of each individual Event date. Over-the-counter medications are allowed provided that they are new and in the original, factory-sealed container.
PROHIBITED ITEMS
- NO Tents, umbrellas, or temporary structures of any kind
- NO Weapons, knives, or firearms of any kind, including any item that can be used as a weapon
- NO Narcotics, including marijuana, drug paraphernalia and any other illegal substances
- NO Backpacks, cinch bags, briefcases, purses, or bags allowed except bags made of clear plastic, clear vinyl, or clear PVC not exceeding 12” x 6” x 12”
- NO Alcoholic beverages of any kind
- NO Unsealed disposable vapor or electronic cigarettes
- NO Drones or any other remote flying device
- NO Vitamins
- NO Kites
- NO Glow Sticks
- NO Focused light devices, including laser pointers
- NO Refillable vapor or electronic cigarettes
- NO Unsealed: cigarette packages, tampons, packs of gum and chapstick/lip gloss
- NO Marker pens and spray paint
- NO Air horns and/or megaphones
- NO Items intended for sale/promotion (including flyers, stickers and posters)
- NO Water guns, water balloons, and/or any other kind of water projectile
- NO Glass in any form, including glass bottles
- NO Outside food or beverages
- NO Skateboards, rollerblades, hoverboards, scooters, bicycles, wagons and/or motorized carts or Scooters
- NO Fidget spinners
- NO Bicycles inside festival grounds (bike racks will be available near the entrance)
- NO Large chains or spiked jewelry
- NO Fireworks, sparklers, firecrackers, and/or incendiary or explosive devices of any kind
- NO Chinese Lanterns
- NO Umbrellas
- NO Chairs of any kind, including inflatable loungers
- NO Coolers of any kind, including hardsided and softsided coolers
- NO Pets (service animals with current rabies vaccination excepted)
- NO Video equipment of any kind (including personal camcorders and GoPro cameras)
- NO Professional photo equipment (SLR/DSLR cameras, detachable/removable lens cameras)
- NO Audio recording equipment of any kind
- NO Portable audio equipment of any kind, including portable “boom box” stereo systems
- NO Professional radios or walkietalkies
- NO Flags and/or flagpoles
- NO Selfie sticks
- NO Hammocks
- NO Any item that can be used as a means to disturb the peace, endanger the safety of the crowd, and/or inflict damage to people and goods
*ALLOWED/PROHIBITED ITEMS ARE SUBJECT TO CHANGE
Hangout Music Festival and private security personnel at the entrances reserve the right to make the final determination on allowed and non-allowed items.
